Refund Policy

Most of our items are eligible for our 7-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 7 days of receiving it. Please note, there is no reimbursement for return shipping.

Please contact us to be given your Return Merchandise Authorisation Number. Please write this on the shipping label.

Please email: info@soumwild.com with your refund claim.

Eligibility for returns and refunds:

To be eligible for a return, your item must be unused and in the same condition you received it.
It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.

Additional non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@soumwild.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soumwild.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.